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The damage of defaults


everything will be digitized.n

Which means that horribly biased parole systems are just the tip of the ethical iceberg. Think of healthcare, social welfare, law enforcement, education, recruitment, transportation, construction, urban environments, farming, the military, the list of what will be digitized — and of manual or human overseen processes that will get systematized and automated — goes on.n

Software — runs the industry mantra — is eating the world. That means badly designed technology products will harm more and more people.n

But responsibility for sociotechnical misfit can’t just be scaled away as so much ‘collateral damage’.n

So while an ‘elite’ design team led by a famous white guy might be able to craft a pleasingly curved earbud, such an approach cannot and does not automagically translate into AirPods with perfect, universal fit.n

It’s someone’s standard. It’s certainly not mine.n

""n

We can posit that a more diverse Apple design team might have been able to rethink the AirPod design so as not to exclude those with smaller ears. Or make a case to convince the powers that be in Cupertino to add another size choice. We can but speculate.n

What’s clear is the future of technology design can’t be so stubborn.n

It must be radically inclusive and incredibly sensitive. Human-centric. Not locked to damaging defaults in its haste to impose a limited set of ideas.n

Above all, it needs a listening ear on the world.n

Indifference to difference and a blindspot for diversity will find no future here.n”,”protected”:false},”excerpt”:”rendered”:”

Apple popped out a new pair of AirPods this week. The design looks exactly like the old pair of AirPods. Which means I’m never going to use them because Apple’s bulbous earbuds don’t fit my ears. Think square peg, round hole. The only way I could rock AirPods would be to walk around with hands […]n”,”protected”:false,”author”:39990176,”featured_media”:1800813,”comment_status”:”open”,”ping_status”:”closed”,”sticky”:false,”template”:””,”format”:”standard”,”meta”:”outcome”:””,”status”:””,”crunchbase_tag”:0,”amp_status”:””,”relegenceEntities”:[],”relegenceSubjects”:[],”jetpack_publicize_message”:”The damage of defaults https://tcrn.ch/2Cy108I by @riptari”,”categories”:[35027640,449557086,17396],”tags”:[449553110,449555589,449554570,291,22194323,610285,12374,31280,47458,17220,420751729,1335723,18440,749755,24435,66337398,449554141],”crunchbase_tag”:[],”tc_stories_tax”:[],”tc_event”:[],”jetpack_featured_media_url”:”https://techcrunch.com/wp-content/uploads/2019/03/Image-from-iOS1.jpg”,”jetpack_publicize_connections”:[],”shortlink”:”https://tcrn.ch/2Cy108I”,”rapidData”:”pt”:””,”pct”:””,”featured”:true,”subtitle”:”The future of technology design must be radically inclusive and incredibly sensitive”,”fundingRound”:false,”seoTitle”:””,”seoDescription”:””,”premiumContent”:false,”premiumCutoffPercent”:1,”tc_cb_mapping”:[“slug”:”siri”,”cb_name”:”Siri”,”cb_slug”:”siri-organization”,”cb_link”:”https://crunchbase.com/organization/siri”,”slug”:”apple”,”cb_name”:”Apple”,”cb_slug”:”apple-organization”,”cb_link”:”https://crunchbase.com/organization/apple”],”associatedEvent”:null,”event”:null,”authors”:[39990176],”hideFeaturedImage”:false,”relatedArticles”:[],”_links”:”self”:[“href”:”https://techcrunch.com/wp-json/wp/v2/posts/1800284″],”collection”:[“href”:”https://techcrunch.com/wp-json/wp/v2/posts”],”about”:[“href”:”https://techcrunch.com/wp-json/wp/v2/types/post”],”version-history”:[“count”:77,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1800284/revisions”],”predecessor-version”:[“id”:1800839,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1800284/revisions/1800839″],”authors”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/tc/v1/users/39990176″],”replies”:[“embeddable”:true,”count”:0,”href”:”https://techcrunch.com/wp-json/wp/v2/comments?post=1800284&order=asc&tc_hierarchical=flat”],”https://techcrunch.com/edit”:[“href”:”https://techcrunch.com/wp-admin/post.php?post=1800284&action=edit”],”author”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/tc/v1/users/39990176″],”wp:featuredmedia”:[“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/media/1800813″],”wp:attachment”:[“href”:”https://techcrunch.com/wp-json/wp/v2/media?parent=1800284″],”wp:term”:[“taxonomy”:”category”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/categories?post=1800284″,”taxonomy”:”post_tag”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tags?post=1800284″,”taxonomy”:”_tc_cb_tag_taxonomy”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/crunchbase_tag?post=1800284″,”taxonomy”:”tc_stories_tax”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_stories_tax?post=1800284″,”taxonomy”:”tc_event”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_event?post=1800284″],”curies”:[“name”:”wp”,”href”:”https://api.w.org/rel”,”templated”:true],”_embedded”:{“authors”:[“id”:39990176,”name”:”Natasha Lomas”,”url”:””,”description”:””,”link”:”https://techcrunch.com/author/natasha-lomas/”,”slug”:”natasha-lomas”,”avatar_urls”:”24″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=24&d=identicon&r=g”,”48″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=48&d=identicon&r=g”,”96″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=96&d=identicon&r=g”,”links”:”twitter”:”https://twitter.com/riptari”,”linkedin”:”http://www.linkedin.com/in/nlomas”,”crunchbase”:”https://www.crunchbase.com/person/natasha-lomas”,”position”:”Writer”,”cbDescription”:”

Natasha is a senior reporter for TechCrunch, joining September 2012, based in Europe. She joined TC after a stint reviewing smartphones for CNET UK and, prior to that, more than five years covering business technology for silicon.com (now folded into TechRepublic), where she focused on mobile and wireless, telecoms & networking, and IT skills issues. She has also freelanced for organisations including The Guardian and the BBC. Natasha holds a First Class degree in English from Cambridge University, and an MA in journalism from Goldsmiths College, University of London.”,”cbAvatar”:”https://crunchbase-production-res.cloudinary.com/image/upload/v1397184383/575a81841b1b431463585c830bffd373.jpg”,”twitter”:”riptari”,”_links”:”self”:[“href”:”https://techcrunch.com/wp-json/tc/v1/users/39990176″],”collection”:[“href”:”https://techcrunch.com/wp-json/tc/v1/users”]],”author”:[“id”:39990176,”name”:”Natasha Lomas”,”url”:””,”description”:””,”link”:”https://techcrunch.com/author/natasha-lomas/”,”slug”:”natasha-lomas”,”avatar_urls”:”24″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=24&d=identicon&r=g”,”48″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=48&d=identicon&r=g”,”96″:”https://secure.gravatar.com/avatar/68a02f90ad0a6349a7b852ddce6f93e4?s=96&d=identicon&r=g”,”links”:”twitter”:”https://twitter.com/riptari”,”linkedin”:”http://www.linkedin.com/in/nlomas”,”crunchbase”:”https://www.crunchbase.com/person/natasha-lomas”,”position”:”Writer”,”cbDescription”:”

Natasha is a senior reporter for TechCrunch, joining September 2012, based in Europe. She joined TC after a stint reviewing smartphones for CNET UK and, prior to that, more than five years covering business technology for silicon.com (now folded into TechRepublic), where she focused on mobile and wireless, telecoms & networking, and IT skills issues. She has also freelanced for organisations including The Guardian and the BBC. Natasha holds a First Class degree in English from Cambridge University, and an MA in journalism from Goldsmiths College, University of London.”,”cbAvatar”:”https://crunchbase-production-res.cloudinary.com/image/upload/v1397184383/575a81841b1b431463585c830bffd373.jpg”,”twitter”:”riptari”,”_links”:”self”:[“href”:”https://techcrunch.com/wp-json/tc/v1/users/39990176″],”collection”:[“href”:”https://techcrunch.com/wp-json/tc/v1/users”]],”wp:featuredmedia”:[“id”:1800813,”date”:”2019-03-22T02:16:59″,”slug”:”image-from-ios-12″,”type”:”attachment”,”link”:”https://techcrunch.com/2019/03/23/the-damage-of-defaults/image-from-ios-12/”,”title”:”rendered”:”AirPods”,”author”:39990176,”license”:””,”authors”:[39990176],”caption”:”rendered”:”

Apple 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